Agora Opinion satisfaction measurement and improvement terminal
Improve satisfaction Agora Opinion
Improve satisfaction with intervention time Agora Opinion

Actio – Improve Satisfaction and Performance

Available In Stocks

The traditional survey (on paper, ipad, e-mail…), often time-consuming or intrusive, is neglected by many users, due to lack of time or interest. Worse, those who take the time to answer them are mostly dissatisfied, which biases the results. The Actio wall-mounted survey terminal, on the other hand, allows a fast, fun and intuitive voting process, which reconciles your customers and employees to the idea of sharing you their opinion.

To go further: add an e-ink screen displaying the time of your last intervention.

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Description

Satisfaction terminal

A simple push button to give your opinion on the service quality and your level of satisfaction. A simple badge to record the intervention of your team. A simple e-ink screen to display the last intervention time. The terminal monitors in real time the average level of satisfaction, generates alerts when satisfaction is falling and records corrective actions taken by your agents. Collect information about your users and monitor the improvement in satisfaction and in your interventions’ performance. The solution allows you to collect valuable data such as the time required for each intervention, their duration or the impact on satisfaction.

Operational data

 

  • Installation: delivered ready to be wall mounted. Quick wall mounting with double-sided tape (included). Notice included.
  • Autonomy: Operates on 3 AA LR6 batteries for 24 months of autonomy. Easy battery change by the customer.
  • Communication: IoT version – LoRaWan Class 1 – 868 Mhz and 915 Mhz / IoT Sigfox Class 0 RC1 Version / GSM GPRS Version, SIM card provided.
  • Alerts and badging: Alerts sent by Email and/or SMS in real time. Threshold can be set. Use of a non-nominal magnetic badge for time-stamping per second near the operation.
  • Results: Results available on the online dashboard. Login access provided to the customer after subscription.

 

Technical data

 

  • Certification: CE certified equipment
  • IP64 waterproofing: for indoor use only.
  • Resistance: IK07 against common shocks.
  • Guarantee: 12 months.
  • Origine : terminal designed and manufactured in France
  • Weight 0.3 Kg.
  • Minimum size: 17 x 7 x 3 cm for the 3-button version. 11 x 7 x 3 cm for the 2-button version.
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Additional Info
Weight1 kg
Dimensions2 × 20 × 25 cm